It’s good to keep things simple. A 1-year limited warranty is provided on most products.
In some cases, it’s more and sometimes less.
How do you know whether your product is warranted? What is the validity?
It’s usually mentioned on the product page. Or, if you have purchased it from a re-seller, all warranted products contain warranty
information inside. You will find this in your User’s Manual or on a separate Warranty Card enclosed or just printed on the packing.
Warranty Terms can be downloaded from here.
Warranties are simple to avail. Records of purchases made directly via GOQii. inc (this website), are maintained in your purchase history and there is no separate documentation required to claim your warranty. Purchases made via our resellers require an invoice as proof of purchase, issued at the time of purchase. Simple though, just drop us a line and we shall sort it out for you.
We check every product physically before shipping it. We specially pack and mark boxes when required, to ensure your product reaches you well. Occasionally, during carrier and handling mishaps some products may be damaged in transit. GOQii. inc holds complete liability under such circumstances. Should an unfortunate event of this sort occur, please follow the below procedure:-
Send us product images to support your damage claims if possible via email to:- connect@goqii.. This will speed up the process and we can take the matter up with our delivery agent.
If you feel your package has been tampered with, please do not open it and return it back to us via the same delivery agent.
Under these circumstances, GOQii bears all return shipping charges (for items shipped within India).
All claims must be made within 7 days from receiving of your product.
Please note:-
GOQii. inc is an authorized dealer for every product we sell. We fully honor every manufacturer's warranty and intellectual property rights.
All customers are responsible to pay shipping charges on returned products, unless if received in a damaged condition.
All warranty must be submitted within 365 days of the Invoice date. Returns received after 365 days will be sent back to the customer and a refund or credit will not be given.
Please refer to your products Warranty Information prior to making any claims. This information can also be found here.
Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued GOQii. inc store credit, at GOQiis discretion.
All warranty must be submitted within 365 days of the Invoice date. Returns received after 365 days will be sent back to the customer and a refund or credit will not be given.
It is essential to communicate your product related issues rather than returning the product back to us. We often notice customer
problems being solved by simple communication.
