End of Subscription

• At the end of your subscribed plan you need to renew your coaching services.
• However, if you choose not to renew your subscriptions you don’t have return your GOQii band. You can continue to use your GOQii band and GOQii application with no additional charges. Only the coaching services will discontinue.

Renewals:

• Visit www.goqii.com/renewals or contact your coach or write to renewals@goqii.com for any offers.

Warranty:

• GOQii Tracker (Device) is completely covered for all manufacturing defects for the duration of your subscription plan.
• To avail the warranty, you would have to raise a support ticket via the GOQii APP.
• You will have to courier the GOQii Device without the strap to the GOQii office.
• On receipt of the same, GOQii will send you a new Device.
• Kindly Note:
• Warranty would not be applicable in case you lose your Tracker or damage it.
• Warranty would not be applicable on the GOQii strap.

Cancellation and Return Policy:

• You can return your GOQii to the Company within a week; (07) days of delivery by placing a "Cancel Order" request by phone call with the Company’s Customer Care Centre on 18003130390 or via email to support@goqii.com. Returns will only be accepted for unused product(s) and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of CANCEL ORDER request. Products must be returned in brand new and unopened condition with all the original packing, tags, inbox literature, scratch card, freebies and accessories.
• It is advised that the return packets should be strongly and adequately packed so that there is no damage to the products during transit. The returned products are subject to verification and checks by GOQii in order to determine the legitimacy of the complaint / return.
• All eligible refunds against Cancellation or Returns of Orders will be subject to deduction of 2.5% Transaction Fee of the Product Price paid, to cover Banking, Transaction charges and Surcharges. Additionally, GOQii will deduct Rs. 100/- to cover Shipping and Handling Charges and the balance would be refunded to you. By requesting a refund the company is given to understand that you agree to the charges and terms set forth herewith.
• All refunds will be completed within 7-21 working days via a reversal or payment to your account or via cheque, depending on the current circumstances as determined by GOQii.
• The cost for returning the package must be borne by you.