We, GOQii (collectively used to refer to GOQii Inc., GOQii Technologies Pvt. Ltd. and its affiliates, successors, and assigns) bring to you a digital health and fitness subscription service that combines mobile personal coaching and fitness tracking technology to help you shift to a healthier lifestyle and reach your goals via the “GOQii App” (available on iOS and Android) and a wearable GOQii fitness band ("GOQii Tracker"). You can read more about GOQii and our product at website https://goqii.com/uk-en (together with the GOQii App is hereby referred to as the "Platform"). For ease of reading and clarity, the Platform, the GOQii App, and the GOQii Tracker are collectively referred to as the "Services". Your use of the Platform and Services are governed by the Terms of Use and other policies of GOQii. By using our services, you agree to comply with the provisions outlined in this Privacy Policy, which are designed to align with the requirements of the UK General Data Protection Regulation (UK GDPR) and relevant UK data protection laws. Your use of the services implies acceptance of these terms, ensuring the protection of your rights and privacy in accordance with applicable regulations.
When you interact with us through the Platform and Services, we may collect Personal Data and other information from you, as further described below:
- We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, collect, store or transfer data using the GOQii Band, post information or comments, respond to one of our surveys or questionnaires, register for access to GOQii Services, allow us to access your location information (such as by using the GPS on your mobile device or the GOQii Band), or use certain GOQii Services or access the Platform. This Privacy Policy is applicable to our collection of Personal Data through all of the abovementioned means.
- The kind of Personal Data that we collect may include such as your full name, email address, password, gender, profile picture, contact details, address, date of birth, height, weight, diet and digestive information, fitness and exercise details, medical history and conditions, and medication details.
- By voluntarily providing us with Personal Data, you are consenting to our use of it, in accordance with this Privacy Policy, which now includes additional rights under the UK GDPR such as the right to access, rectify, erase, restrict processing, and port your data. If you provide Personal Data to us, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of GOQii and the authorized third parties referred to herein located in worldwide, in compliance with UK GDPR transfer mechanisms.
- When you interact with GOQii through the Platform, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Consequently, we do not adjust or alter our Platform’s automatic tracking and data collection in response to a Do Not Track signal or request. GOQii may store such non-identifiable information itself or such information may be included in databases owned and maintained by GOQii affiliates, agents, or service providers. This Platform may use such information and pool it with other information to track, for example, the total number of visitors to our Platform, the number of visitors to each page of our Platform, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. In accordance with the UK's Privacy and Electronic Communications Regulations (PECR), you, as the user, will be presented with the option to provide explicit consent for non-essential cookies. This empowers you to control and manage your cookie preferences, aligning with legal requirements.
GOQii uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to GOQii Services, we will use your Personal Data to provide you with access to such services, in conjunction with such services and to monitor your use of such services. GOQii, its subsidiaries, and affiliates (the “GOQii Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Platform to help us improve the content and functionality of the Platform, to better understand our users and to improve GOQii Services. GOQii and its Related Companies may use this information to contact you in the future by using multiple communication channels to tell you about services we believe will be of interest to you. Email communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. SMS/IVR communication that is sent to you can be opted out by writing an email to support@goqii.com & mentioning what you would like to opt out of. In addition, if at any time, you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us at support@goqii.com. If GOQii intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, or if there are any significant changes in our processing of your Personal Data, you will be informed of the same.
GOQii is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, Personal Data may be part of the transferred assets.
We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
GOQii, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
GOQii may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of GOQii, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.
We may also disclose your Personal Data with third-party service providers such as Eco-System Partners, insurance companies, data analytics companies, marketing and research companies for the use of such information including for offering additional services either bundled with, or in addition to the Services, or to assist GOQii in providing the Services to you. Additionally, any sharing of data with third parties will be in compliance with UK GDPR, ensuring that your personal data is protected and used only for the purposes for which it is shared.
You can use the Platform without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain GOQii Services.
Further, you will have the option to not provide your consent, or withdraw any consent given earlier, provided that the decision to not provide consent / withdrawal of the consent is intimated to us in writing. If you do not provide us with Personal Data or withdraw the consent to provide us with any of your Personal Data at any point in time, we shall have the option not to provide the benefits for the purpose of which the said Personal Data was sought. This aligns with your rights under UK GDPR to withdraw consent at any time.
This Privacy Policy does not apply to any Personal Data collected by GOQii other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to GOQii through this Platform or through any other means. This includes, but is not limited to, information posted to any public areas of the Platform (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and GOQii shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
This Privacy Policy applies only to the Platform and to the services provided. We do not permit third parties to collect Personal Data on our Platform, but our Platform may contain links to other web sites not operated or controlled by GOQii (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Platform do not imply that GOQii endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
GOQii may allow you to choose to access certain social media websites and services that are owned and/or controlled by third parties (like Facebook and Twitter) (such websites and services, collectively, the “Social Media Services”) through the Platform. If you elect to access and use the Social Media Services, you will be sharing your information (which may include personal data if you elect to share such information) with those Social Media Services. As with other Third Party Sites, the information that you share with the Social Media Services will be governed by the privacy policies and terms of service of the providers of such Social Media Services and not by the policies and procedures we describe here. When you add Social Media Service accounts to GOQii Services or log into the Platform using your Social Media Services account, we will collect relevant information necessary to enable the Platform to access that Social Media Service. As part of such integration, the Social Media Service will provide GOQii with access to certain information that you have provided to such Social Media Service, and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which Social Media Services use, store and disclose your information is governed by the policies of the applicable Social Media Services provider and, as a result, GOQii shall not have any liability or responsibility for the privacy practices or other actions of Social Media Services that may be enabled within and/or otherwise accessible through the Platform.
You may also have the option of posting your Services activities to Social Media Services when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Media Services you have enabled will be able to view such activity.
GOQii takes reasonable steps to protect the Personal Data provided via the Platform and the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We have adopted reasonable security practices and procedures, as further described in our information security policy, available with our CTO to ensure that the Personal Data collected is secure. You agree that such measures are secure and adequate. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that no Internet or e-mail transmission or security measure is ever fully secure or error-free. Therefore, you should take special care in deciding what information you share with us or on the app. Please keep this in mind when disclosing any Personal Data to GOQii via the Internet. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your Personal Data.
Your information may be transferred to, and/or maintained on servers located outside of your state, province, or country. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. In line with UK GDPR, we ensure that any international transfer of your personal data is safeguarded with appropriate security measures and is in compliance with the data protection regulations.
Your access to and use of this Platform is subject to the Terms of Service.
The Platform and our business may change from time to time. As a result, at times, it may be necessary for GOQii to make changes to this Privacy Policy. GOQii reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Platform after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.
You may change or update information in your profile, or delete your account entirely. To keep your Personal Data accurate, current, and complete, please update your profile or contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Platform or the Service.
Please also feel free to contact us if you have any questions about GOQii’s Privacy Policy or the information practices of this Platform.
Further, you will have the option to not provide your consent, or withdraw any consent given earlier, provided that the decision to not provide consent / withdrawal of the consent is intimated to us in writing. If you do not provide us with Personal Data or withdraw the consent to provide us with any of your Personal Data at any point in time, we shall have the option not to provide the benefits for the purpose of which the said Personal Data was sought. This aligns with your rights under the UK GDPR, including the right to withdraw consent at any time and the right to be informed about how your data is being used.
You authorize us to collect, store, process, transfer, share, part with your Personal Data, across borders and from your country and jurisdiction to any other countries and jurisdictions across the world, with our affiliates / agent / third-party service provider / partners and other agencies for purposes specified under this Privacy Policy or as may be required by law. In accordance with UK GDPR, any international transfer of your personal data will be conducted in compliance with appropriate safeguards to ensure the security and privacy of your data.
These terms of this Privacy Policy may change. Because your use of GOQii Health Service means you agree to these Terms, if we revise and update these Terms, your continued use of GOQii Health Service will mean that you accept those changes. You choose whether or not you use GOQii Health Service. If you do not agree to all of these Terms, please do not use GOQii Health Service.
If you find any discrepancies or have any grievances in relation to the processing of information under this Privacy Policy, please contact us via Live chat from the GOQii application or website.
We will endeavor to respond within an appropriate timeframe.
We can address any questions, comments, and concerns about our online privacy practices and policy. Please contact us via Live chat from the GOQii application or website. Additionally, under UK GDPR, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe there is a problem with the way we are handling your data.